Zappos vs. Amazon

If Amazon gets a lot of customer service calls, it will try to figure out why -- maybe there's something confusing about the product description -- and then it will try to fix the problem so that it can reduce the number of phone calls, which keeps prices low. But at Zappos, we want people to call us. We believe that forming personal, emotional connections with our customers is the best way to provide great service.

Introduced to what ridesharing will look like in 2012 @flinc

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MSD fellow Michael Hübl gave me a few secret insights to their tool:

I can't wait to see it skyrocking! And to use it on my own!

New office in Paris

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we have lots of extra space, so feel free to visit ;-)

Goodbye @elc, hello @mite

Today is my first official day at Yolk - Just in time for the 2nd birthday!
Yolk is the super awesome Berlin based company I will work with from now on.

Time to say goodbye to ELC Technologies, and thanks for all!
And of course: Hello Sebastian & Julia, I'm thrilled to be part of Yolk. See you in Berlin tomorrow!


magic mouse, fixed. Finally

Together with my new iMac, I became the owner of a new Magic Mouse (www.apple.com/magicmouse).

It's an awesome product regarding its design and functionality, but the problem with it is that the
mouse does not contour to the users hand. 

After some time I got pain in my wrist, I had to do something about it.

One thing was to change my keyboard layout for a more ergonomic typing.
There are not really buttons on the magic mouse one could switch, so I 
searched for another solution. And I found one: Magic Mouse, fixed.

Check the video to see how it works:

I just worked half a day today with it, and it feels really good.
Thanks @mmfixed

(download)

jackpot

Welcome to my world:
 
"The best way to make yourself happy is to have a short commute and get married."